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Delivery and Returns

Shipments and returns

Your shipment

Packages are generally dispatched within 1 week after receipt of payment and are shipped via the delivery method best suited for shipping the products from Country of Origin, with tracking and drop-off without signature.   Whichever shipment choice is made, we will provide you with a tracking number to track your package online. If you would like to purchase insurance , please contact us before submitting the order. Please allow upto three weeks for delivery of the orders.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns and exchange

- Item must be in original condition to be eligible for returns.

- Buyer is responsible for return postage.

- After receiving your dress and you do not like it, you have 24 hours after delivery to notify us and 30 days to ship the dress with tracking information*. 

- You are not required to add insurance, but if your package gets lost in the mail we are unable to give out a refund until we receive the dress. 

 

* For Master cut replica dresses, you have 24 hours after delivery to notify us and 48 Hours to ship the dress with tracking information.